![]() To help restaurants encourage repeat diners, today, Yelp is also announcing an integration with Punchh, an industry-leading loyalty and engagement platform, enabling restaurants to provide personalized customer loyalty programs through Yelp Guest Manager. Loyal customers have always been a driving force behind restaurants’ success. Recognizing Loyal Customers to Drive Repeat Diners through Punchh Yelp Guest Manager starts at $249 with unlimited covers. Existing Yelp Reservations customers will be able to upgrade for free to gain access to Yelp Guest Manager. Current Yelp Waitlist customers will continue to have access to existing features through Yelp Guest Manager. “And it provides everyone greater peace of mind during Covid, by ensuring guests show up to dine at our restaurants at the right time, eliminating crowded waiting spaces.”īy centralizing management of takeout and delivery orders, guest communications and table flow, Yelp Guest Manager offers increased functionality to help manage the guest experience wherever they choose to dine. “Yelp Guest Manager helps us reduce friction in the front-of-house,” said Adam Porter, Senior Manager of Digital Strategy, Snooze Eatery. ![]() Restaurants, including Yelp Guest Manager customer Snooze Eatery, have found the technology to be especially beneficial as they navigate the pandemic. In fact, in August 2021 we saw a 69% increase in new adoption of our front-of-house technology compared to August 2020. Throughout the pandemic, Yelp’s front-of-house technology has helped ease operational burdens, including supporting restaurants as they adopted new food delivery methods like takeout, delivery and curbside providing tools for restaurants to communicate directly with diners and easing the front-of-house workload to automate check-in, manage waitlists and contact diners. Available as an add-on to Yelp Guest Manager. Kiosk : Helps teams focus on hospitality by allowing diners to check themselves into a digital waitlist upon arrival, and receive automated wait times and text notifications with their table status.Takeout: Lets restaurants add takeout orders, track them, and notify guests via text message when their food is ready for pick up.Table management and POS features: Gives hosts and servers what they need for smooth front-of-house operations including custom floor maps and sections, as well as integrations with POS and other systems.Reservations & Waitlist : Enables restaurants to easily integrate digital reservations and waitlists into their Yelp page and websites, providing diners the opportunity to join the waitlist from home (or elsewhere), with accurate seat times and live status updates that helps reduce no-shows and line-abandonment for restaurants.The new Yelp Guest Manager features the following Yelp for Restaurants software solutions: ![]() Yelp Guest Manager combines Yelp’s high-intent diner network with powerful solutions that simplify and streamline restaurant operations from takeout and delivery orders to dine-in seating. Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience through one fully integrated solution - by bringing together Yelp Waitlist, Reservations, Kiosk, Takeout, Table Management, online brand building and more into one suite of offerings. Streamlining Front-of-House Restaurant Operations Today we’re also announcing a new Virtual Restaurants attribute, to make those businesses easily distinguishable to customers as delivery and/or takeout-only restaurants. Yelp Guest Manager includes new digital ordering and guest loyalty integrations, as well as new features that help simplify front-of-house operations for both dine-in and to-go ordering. Today, Yelp is launching Yelp Guest Manager, bringing Yelp for Restaurants front-of-house products and features together into one comprehensive solution. These trends illustrate a new normal for restaurants that need to manage the experience of both online and in-person diners at the same time the industry is facing an unprecedented labor shortage.Īt Yelp, we recognize that restaurants need a partner that helps streamline operations, allowing staff to focus on serving their diners and providing great customer service. In fact, even amid the ongoing pandemic, diners seated via Yelp remained above 2019 levels in August 2021.* Meanwhile, searches for takeout remain higher than pre-pandemic levels – up by 77% in August 2021 compared to August 2019. This year we’ve seen diners return to restaurants at record numbers. ![]()
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